"Key finding
Children’s helplines can improve children’s wellbeing,
confidence and ability to cope with their current situation, as well as reduce
anxiety and distress."
"Additional findings
Children’s helplines are an established component of child
protection systems. Positive outcomes for children and young people occur as a
result of helpline counselling itself or as a result of support from external
agencies brought about by helpline referrals.
The evidence base for children’s helplines provides a rich
understanding of children’s concerns and issues.
An increasing number of helplines provide an online service,
which can have distinct benefits associated with accessibility, reach and
anonymity."
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