- Dr Karen James, Youth Access
July 2020
A valuable, "rapid review" from Youth Access supporting the value of access to online therapy for young people.
This review has limitations - acknowledged in the review itself- as it was carried out in response to COVID-19.
Aim -
"Our aim was to summarise current evidence of the impact and implementation of remote interventions to support young people’s mental health. Remote interventions include any form of support that is not delivered in person (e.g. telephone or video calls, online chat messaging or forums, text messages or emails). To make sure we were generating knowledge that was most useful for our member organisations we only included remote support that was delivered by a counsellor, or other practitioner, meaning this review does not cover app-based or computerized interventions"
Conclusions -
"There were very few robust evaluations of remote support,however those included in our review suggest it can lead to improvements in young people’s mental health and wellbeing.
There were examples of how these interventions can allow services to work flexibly and adapt their ways of communication to fit the needs of the young person. In this sense remote interventions, when offered alongside face to-face support, can help to build a service that is truly young person-centred.
However our findings suggest that using remote options as a replacement for face-to-face support (as was
necessary during the Covid-19 pandemic) is problematic.
Remote interventions were typically described as ‘brief’,
meaning sessions were largely focused on providing
space for the young person to tell their story and practitioners often did not have time to identify action plans or
goals.
It may be useful for services to consider how their
approach could be adapted to provide the most impact
over a small number of sessions. Some training around
how practitioners can increase engagement might also be
useful.
Remote support requires staff to re-think their ways of
working and identity. This may be less of an issue following the pandemic, however, could still be a challenge for
newly qualified practitioners, or those who were furloughed.
There was also evidence that staff can remain
resistant to providing remote support in services that had
adopted these approaches, even when they worked well
and were popular amongst young people. In these cases
training around the strengths of remote support, and the
experiences of young people may be helpful. This should
also be included in undergraduate and entry level training
for mental health practitioners."
My personal thoughts on these conclusions is that these findings might have been different had these practitioners had training in working remotely to provide the information and experience required that allows for a trusting and safe online therapeutic relationship.
Link to rapid review
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