May 2013 - A report published by the NCB (National Children's Bureau)
"This report examines the available evidence on how well general practice is delivering for children and young people, including the evidence on their experiences of the services and the particular challenges they face in accessing them. Key challenge areas such as access, expertise, communication and incentives for service improvement are considered. It also examines some of the approaches to addressing those challenges, and in some areas pursued in practice."
http://www.ncb.org.uk/media/972611/130603_ncb_opening_the_door_to_better_healthcare_final.pdf
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